Our Health and Safety Culture

We believe that all accidents and incidents are preventable, and that health and safety is as much about mindset as it is about ensuring strong safety and compliance systems.

Our Health and Safety Strategy is centred around developing a Zero Harm Mindset. A Zero Harm Mindset is a safety culture where we are all committed to ourselves, and everyone around us having a healthy and safe day. Our strategy is achieved through four strategic enablers that inform our annual HSE improvement activities and action plans to drive continual HSE performance improvement:

Leadership

Our Zero Harm Mindset culture and behaviours are driven by clearly defined simple, achievable and visible safety behaviours that underpin safety as a core value. This mindset is supported by our leaders who have signed a health and safety pledge demonstrating their collective commitment to safety.

Communication and engagement

We encourage open communication. The most powerful thing our leaders can do is to genuinely listen to our people and act on what they hear. Communication campaigns are designed to raise awareness and empower our teams to proactively manage HSE risks every day, at work and at home and to foster a Zero Harm Mindset.

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Training and competence

The right training and competency coupled with the right tools and equipment is essential to deliver a high-quality, safe and efficient service to our clients. Mandatory competence, training and awareness requirements for each position are determined using a training needs analysis.

For example, our Global Zero Harm Mindset Behavioural Safety Program has been designed to stimulate proactive safety involvement from every employee. Our goal is that our employees become the driving force behind safety improvements, looking out for their co-workers and clients’ safety, and taking proactive action when they see someone or something at risk.

Compliance and learning

Mandatory HSE policies, processes and standards are in place to protect employees, clients, subcontractors, and the environment against the most significant risks. Our risk management framework conforms to ISO 31000 Risk Management principles to appropriately align priorities and action plans to risk and emergency management. Incidents are investigated to identify the root-causes and any lessons learned and corrective or preventive actions from investigations implemented without delay to prevent repeat incidents.

Our various audits and safety checks encourage our employees to check and constantly assess the way that they and our third parties are doing things and to ensure that we are meeting our contractual requirements.

Our Global Health and Safety Policy reinforces our belief that all accidents and incidents are preventable and defines our fundamentals and behaviour expectations for everyone and leaders, so that we all understand the important role that we play on our journey to achieve Zero Harm.

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Food safety

Great food must always be safe food. We embed food safety in every aspect of our food operations, from the selection of vendors to delivery of food services.

Our Global Food Safety Policy defines our expectations for every employee to ensure the safety of our food and the health of our consumers.

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Our Corporate Responsibility Report

Today, choosing responsible growth means pursuing and continuing to make the best possible choices and focusing on health, safety and respect for the environment.

Read the report