Rudytte Jean Marie Macahis's Story

I developed a passion for cleaning from a young age, starting in grade school. Growing up on a small island in the Visayas Region, we had a house helper, and I always enjoyed assisting with household chores. As I got older, I took on these responsibilities myself like cleaning, organizing the house, doing the laundry, and washing the dishes. By the time I reached college, these tasks had become second nature to me. My mom often said she felt lucky because I genuinely enjoyed doing them. For me, completing all the household tasks each day brought a sense of accomplishment and satisfaction.  

I began my hospitality career at Edsa Shangri-La Manila in 2007 as a Housekeeping Coordinator. In this role, I was responsible for handling phone calls, relaying messages, releasing rooms, and managing back-to-back arrivals in a 636-room hotel. This experience made me realize the importance of mastering all housekeeping processes and standard operating procedures across different sections of the department.  

This drive for learning opened the door for me to join the pre-opening team of a six-star hotel at Resorts World Manila as an Environmental Services Desk Clerk, where I was later promoted to Housekeeping Supervisor. But my journey didn’t stop there. I sought new challenges and became part of the opening team at Holiday Inn & Suites Makati. During the soft opening, I played a key role in releasing rooms from the 6th to the 19th floor. The experience was intense everything had to be accounted for, from ensuring all weighing scales functioned properly to meticulously counting matches in the matchboxes. Despite the challenges, I thrived, and my dedication led to my promotion to Assistant Manager. One of my proudest achievements during my time at Holiday Inn was receiving the INNspiring Service of the Year Award in 2016.  

After five years at Holiday Inn, I wanted to expand my knowledge beyond operations and gain a deeper understanding of the financial side of the business. This led me to Ascott, where I underwent comprehensive training in their Pre-Opening Process (POP). With this experience, I became the Head of the Housekeeping Department at Somerset Olympia Makati.  

As new opportunities emerged, I took on a leadership role at I'M Hotel, managing a team of over 100 staff, including Room Attendants, Public Area Attendants, Uniform & Linen Attendants, Laundry, Lifeguards, Pool Attendants, Pest Control, Gardeners, and subcontractors. I reported directly to the hotel owner, overseeing operations at a large scale. However, when the pandemic struck, I transitioned to The Mini Suites under ETON, where I continued as Head of the Department. The shift from managing suite rooms to handling a more compact operation was an adjustment, but my adaptability allowed me to excel.  

After some time, the owner of I'M Hotel invited me back to reorganize and stabilize their housekeeping operations for eight months. I accepted the challenge and stayed for nine months before a new opportunity emerged at Sodexo. Joining Sodexo allowed me to broaden my expertise beyond hospitality and into Facilities Management, providing a deeper understanding of an industry that aligns with my passion for service, which I’ve had since grade school.  

I have always believed in continuous learning and growth, pushing myself to new heights while inspiring those around me to chase their dreams. From my early years, when I first found joy in cleaning and organizing, to my journey through the hospitality industry, every experience has shaped me into the professional I am today. If there’s one thing I’ve learned, it’s that true success comes from passion.  

Like a coconut tree standing tall despite strong winds, I remain steadfast in my commitment to excellence. Every experience helps me grow, and I embrace every opportunity to learn, improve, and elevate the spaces I care for.